Yeah so the problem with that response is that you can say the exact same thing about Facebook, so it now doesn’t make sense that that’s being made as a point in favor of Google.
It explains why people use Google and Facebook. They're not stupid. Facebook can get away with much more abuse of its users and still provide net benefit because the users benefit from the network effect, which no competitor has tried to mitigate. Users of most Google products can migrate to competitors more easily.