[rectang]

Collaborating with a computer requires a weird kind of empathy, too.

I've often observed that the best programmers are excellent at giving directions to people: anticipating places where confusion might occur, simplifying language, choosing slightly longer but easier to understand routes, and so on. There seems to be overlap between understanding the failure modes of a human following your instructions and understanding the failure modes of a computer following your instructions.

The machine takes you completely literally: if you tell it to delete the production database, it will. It will not stop to ask you, "uh, do you think that's a good idea?", unless you've told it to do that too. It has no common sense on its own. And yet, because it is natural for humans to do so, programmers anthropomorphize the machine.

So programmers empathize (if you will) with our machine collaborators, which is similar in a way to empathizing with users. But anthropomorphized computers and actual human users aren't the same, and eliding them brings sorrow.