Sorry, but while Apple did succeed in manhandling the music industry, iTunes has never been a beloved piece of software. It has always been trash and barely worked. So to put it on some kind of pedestal is disingenuous, at best.
I loved iTunes. To this day it was my favorite all-in-one player, metadata editor, and syncing tool.
(Granted, I don't use it anymore now that streaming services are so awesome. But I miss it like I miss the feeling of buying a CD and listening to it on the way home.)