[kull]

One of the biggest reasons I keep buying apple products and do not mind the cost, is that I always have great experience with Apple handling my issues. I had my AirPods Pro replaced twice for no cost (sure they shouldn't break on their own, but still), they fixed my laptop while on warranty for no cost. Once when I had to pay for fixing my keyboard (4 year old laptop without apple care), they charged me for the keyboard replacement and they returned me a laptop with new screen and new battery free of charge.

Also, I dont know if they have 24/7 support, but last week I had live chat with their support on Sunday evening.