This is the case with people selling business software, meaning bugs would mean wrong accounting or worse outcomes for the customers. Yet all layers in the company would treat these reports as an annoyance.
Marketing/PR depts never see it that way. They open up new tickets, and that's the metric they care about. Not justifying it, but marketing depts rarely get it right.
Marketing of Facebook was of no use when Facebook was laying flat not so long ago. It shows which department should really have a definitive voice in product metrics.