[AdmiralAsshat]

It's quite easy to be smug when dispensing advice to a random internet recipient behind the wall of anonymity. It's much more so when someone comes to you, in person, asking for help.

I spent the better part of an hour this week helping a family friend over Zoom, trying to help her digitally sign a document. Her browser's PDF viewer couldn't render the form input boxes, so I had to help her download Adobe Acrobat Reader (yuck, I know, but, I'm not going to argue with her employer about alternatives). She's not dull by any stretch--she has a PhD. Just unfamiliar with the process. And when you see the process through fresh eyes, you get the sense that, oh, maybe this actually isn't intuitive at all if you've never done it before.

I don't know why so much of the Linux community lacks that feeling of empathy. Perhaps because their journey through Linux was a giant hazing ritual, and they feel like they've earned the right to haze the next generation? I have no idea.