[TimWolla]

> The customer forum requires a login to access

It's not just a login. You need to actually be a customer. I consider that a good thing, because it allows me (and Hetzner) to speak more freely compared to a fully public forum. That's also why I just linked to the forum instead of quoting.

> and unfortunately is often in German.

That's true. The majority of the active user|customer base is German (I am myself) and thus communicating in German is the obvious choice. I've seen a few English-speaking folks participating by using a translator of choice to read the threads and then simply responding in English. I think it works well enough, as virtually every German understands English. Especially a German running servers.