[philk]

I would like to remind people that contacting us with abusive e-mail messages is in fact illegal and we will be taking the appropriate steps to forward these messages and information gathered to both the relevant ISP’s and law enforcement agencies. Sadly it is the people who post such messages that are causing me to disable comments on this blog post.

Having to disable comments on your conciliatory blog post is a sign that you should go back and make it more conciliatory.

[patio11]

I can't agree here. Nobody owes the world comments, and most particularly they do not owe the Reddit hivemind the opportunity for a good one-minute hate.

[philk]

I agree that nobody owes the world comments but the point of a conciliatory blog post is to make people stop hating you. If they're still hating you to the point where you've had to turn off comments then your post isn't doing its job properly.

(I also agree with your earlier post that if you're selling web hosting for $3/month you'll have to deal with quite a few difficult customers. Often the people who pay the least are the hardest to deal with.)

[tedunangst]

What happens if the haters aren't interested in conciliation?

[Aissen]

Except if there's hate inertia: http://abstrusegoose.com/388