[short_sells_poo]

I agree that the person directly responsible for this tragedy is the manager, but this category of cockups almost always has systemic reasons.

In other words, we can punish the local manager, but that won't fix the fact that the corporate leadership of Amazon seems to foster an environment where this kind of management is accepted and perhaps even encouraged.

I have never worked at Amazon (and by the sounds of things, I never want to either), but it sounds like a dystopian nightmare. And we should not be surprised when people optimize their behavior to the dystopian nightmare if that's the environment that they have to succeed in.