[tcas]

I got hit by the same year long gradual bill increase. I didn't notice at first, as the number seemed right, but then at 6 months or so I looked into why the price seemed so much higher than what I remember and got really upset.

When I looked into it, it seemed as though they restructured their plans multiple times during the ~4 years I was paying them, and I got placed into the most expensive option which was originally the same price as what I started with. I was also locked into a year long commitment at some point, and they wouldn't budge on letting me downgrade to the lower plan mid year (I didn't have a use for any of the advanced features).

The support chat told me the same thing about the changes being announced via marketing emails, and said they could not credit, cancel or downgrade my plan. The support agent also couldn't care less when I said it would cause me to cancel my plan at renewal.

The whole experience left me with a really bad impression, I went from a huge advocate to telling everyone to avoid them.