[amyhoy]

How is it obnoxious to expect to be able to log in and add a payment plan yourself? Literally every other Saas that serves business customers does that. None glibly say “oh yeah and your data’s queued for deletion, but you can ASK to be let in to add a payment plan”

That is beyond unprofessional

[threatofrain]

Sorry, I shouldn't have said that you are obnoxious. I originally thought that a free tier customer shouldn't load harsh criticism onto customer support when you know they can't ever respond.

But when I thought it over, I believe that industry rules will eventually catch up to your customer expectations. I would never expect a mainstream company that deals with data, such as Notion or Airbase, to replicate the same behavior as Ghost.