[throwawybllion]

Seems like the CEO told OP that they would provide her an archive download link upon request. I'm confused what the problem is? I buy that the trial lockout thing is annoying, but... Are we supposed to be up in arms that a user has to email support for... support?

I'm annoyed primarily by OP's entitlement and vitriol, and secondarily by the CEO's typos and grammar.

[throwawybllion]

Also OP claimed that she never mistreated support staff and then posted emails of her being unnecessarily condescending to support staff.

EDIT: not extremely rude and condescending, just unnecessarily condescending

[bdcravens]

I read the emails. Didn't seem rude or condescending to me. Unless there are other emails you're referring to?

https://twitter.com/amyhoy/status/1449194810749845512/photo/...

[throwawybllion]

Those were the ones I was referring to. I'll agree that they aren't really rude, but I do think they're condescending. I guess by rude I meant the negative comments seemed overwrought and unnecessary in the context of a support thread.

Shrug, I guess I've vented at support before, but usually in a tone that I hope better acknowledged that it wasn't the agent's fault. More commiseration than lecturing. Again, I hope.

[bdcravens]

In the various forms of support I've done, I've always encountered rude customers at some point. It's the job. If you feel like you have to be defensive (per other comments here, it sounds like this isn't the first time), you shouldn't be responding.

> I guess I've vented at support before, but usually in a tone that I hope better acknowledged that it wasn't the agent's fault.

I had a very bad experience with Chase. (They took $900 without explanation, and still haven't returned it) In my many calls, I had some heated venting sessions. I usually at least once told the person it wasn't personal, but they were the Chase rep at that moment.

As an aside, responding to this thread with a throwaway created during this thread, everyone is going to assume you work for Ghost.

[throwawybllion]

> If you feel like you have to be defensive (per other comments here, it sounds like this isn't the first time), you shouldn't be responding.

Huh?

> I usually at least once told the person it wasn't personal

:thumbsup: Common courtesy

> As an aside ... everyone is going to assume you work for Ghost.

Fair. I don't, I make a new throwaway for every hn thread I bother to comment on (happens roughly every 4 - 6 months), but there's no reason to believe me. I don't even really know what ghost is; pretty confused why you have to pay for it at all if it's decentralized.

Could be shitty — just thought the thread author's reaction was unjustified from the facts she posted.

[bdcravens]

>> If you feel like you have to be defensive (per other comments here, it sounds like this isn't the first time), you shouldn't be responding. > Huh?

Did a poor job of mixing pronouns. By "you", I was referring to the CEO, not you the HN commenter.