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by AttakBanana 1704 days ago
I want to be able to have an affordable repair option if I spill coffee on my laptop 6 months in.

This sentiment is pretty universal, you don't hear about it much because consumers don't think they have a choice. If you go into an Apple Store with a Macbook whose keyboard doesn't work because of spilt coffee, Apple can charge you whatever they want, and theres proof that they will frequently (unintentionally or not) misdiagnose a problem and quote you 80% of what you initally paid to replace everything.

What framework is doing is enabling customers to go to any repair store around the corner to get their device fixed for a fraction of the cost.