[chefandy]

Nothing, and I mean nothing could give me a grimmer impression of cops' abilities to deal with tech. I guess all of the technically capable cops are busy installing government surveillance systems.

About 12 years ago, someone smashed the window of my car and grabbed my messenger bag, including my cheap prepaid smart phone and shitty laptop— I was a line cook at the time, and those were my most valuable possessions except my knives. Filed a report and moved on. Hours later, I later saw a picture of a person I didn't know standing next to a car with a visible license plate automatically auto-uploaded to my Facebook account from my stolen phone. I called up the detective assigned to the case, but as soon as I said "uploaded" he said I needed to talk to the "computer guy," who called me the next day. After— no shit— 15 minutes of back-and-forth, this expert absolutely could not understand that I wasn't trying to report the new crime of someone accessing my Facebook account without authorization. He had no clue how it possibly could have been related to a telephone. In 2009.

Before I cooked, I'd worked in support from entry-level call centers to code level third-tier support. I am completely confident in my ability to explain WAY more complicated technical ideas to folks who've never used computers before... but I just had to give up. I didn't know what else to do. He was possibly the least technically capable person I've ever encountered and I used to help 90 year olds remove spyware from windows 98 machines. I said never mind and hung up the phone. Depressing.