[okdjnfweonfe]

One support agent? eh maybe? Multiple support agents / Escalation? yes. I think that's okay.

[imaginationra]

At the point it was "retired" or banned essentially- there was no escalation, no warning and it was through a single agent.

[okdjnfweonfe]

Could you post all of your interactions with steam in regards to the build that got your game retired? That would probably help people to know what they are fighting for, if they choose to fight for you

I see two staff responses, and an escalation in progress, is that correct?

[imaginationra]

You got it- here you go the entire interaction that led to the game being removed https://imgur.com/a/F9jIsuJ

[imaginationra]

What makes this especially odd- I asked around other Steam dev's/forums etc and no one has ever heard of a game in the submission process being "retired" by a support agent like this. Game "retirement" is usually done by the dev when they no longer want to sell or support the game afaik. I don't know but the "game" is an interactive film and perhaps the agent watched the film and had some artistic issue with it? I don't know of course its just all so strange. You can see some of the content here https://www.youtube.com/watch?v=GJ9gY5SrCrU&lc=UgxZs7qsDVGaz...

[imaginationra]

Ok so what if they collude like humans do? Is that ok? Steam support agents are humans not smart contracts with immutable code.

[okdjnfweonfe]

yep thats okay, thats kinda how a business is ran. Most people call them "co-workers" not "colluders"