[xyzelement]

> This learned helplessness scares me a bit... Not knowing is one thing, refusing to take in any new knowledge is another.

As a matter of personal philosophy, I agree - but on the level of "empathy for users" this misses the mark pretty widely.

The 'steering wheel' analogy is not applicable (but funny!) because unlike computers, everyone who drives has been licensed so there's a baseline level of education that isn't there for computing. Also, most people (at least in the US) grew up around cars, so you expect a 20 year old and a 70 year old to grasp what a steering wheel is. But likely the people you are making fun of here did not grow up with computing. They are older folks to whom the computer was presented as a way to solve some specific problem (eg: a series of clicks so I can zoom with the grandkids) rather than a general platform that you perceive it as.

You can still say "well, there's a computer now in your life so you should learn about that" and again personally I agree, but - you gotta admit there are things in your life that you could go deeper on but you simply aren't comfortable or interested in doing so. For example, do you know the anatomy of every muscle in your body? Are you perfectly comfortable with public speaking? Are you able to articulate the nuances of policy difference between two local politicians running for office in your area? These are examples of things that you come in contact with on daily basis, and (if you are like most people) you probably did not go as deep in on as you could (and arguably should). Even if you happen to be good at these specific things you can get the larger point that people don't and can't go "deep" on everything they encounter. It may seem weird to you that to someone that thing is their computer, but those people may know things that you don't, also.

[Majromax]

> Also, most people (at least in the US) grew up around cars, so you expect a 20 year old and a 70 year old to grasp what a steering wheel is.

For that matter, the steering wheel the 20 year old is using today is very similar to the steering wheel the 70 year old used 50 years ago. Nothing in computing has been so constant.

[xyzelement]

> For that matter, the steering wheel the 20 year old is using today is very similar to the steering wheel the 70 year old used 50 years ago. Nothing in computing has been so constant.

That's exactly right, the car industry has done a remarkable job maintaining interface compatibility for over a century despite massive implementation changes.

Someone who knew how to "hit the brakes" on a 1908 Model-T will be able to do it in my 2021 Toyota. Despite the fact that my car has regenerative breaking (and ABS and other things) which means that how the pedal does its thing is totally different.

Even the new additions over the basic interface feel pretty optional. EG, my car has radar cruise control but someone can drive the car for 10 years and not notice that button. If you want to drive my car the same way you drove the Model-T, you pretty much can.

[jlawson]

Not to be pedantic, but the Model T has a very different control system than modern cars.

There are three pedals and a throttle pusher on the wheel. The brake is on the right, the middle pedal is reverse. To accelerate, you work a combination of left pedal to select gear, handbrake/clutch, and a pusher for throttle on the steering wheel.

You would need retraining to go from this to a modern car or vice versa.

[xyzelement]

> Not to be pedantic, but the Model T

You got me! I actually knew this but wanted to make my point. Technically my post is correct because I focused on the operation of the brake pedal specifically but it definitely doesn't stand to this level of scrutiny :)