You can't even talk to a live support person on the phone anymore. Just moved to the UK (from Czech Republic) and was shocked how everything is IVR here. We are all just numbers in the database here.
For most of us avoiding telephone queues is a blessing.
I have 3 "proper" bank accounts (different banks), a couple of "challenger"/app bank accounts, and 3 credit cards and haven't stepped foot in a branch to open or deal with any of them in 20 years. I've had to get on the telephone with a couple maybe a couple of times.
I couldn't be happier with this arrangement, as long as someone is reachable when shit really does hit the fan.
I have 3 "proper" bank accounts (different banks), a couple of "challenger"/app bank accounts, and 3 credit cards and haven't stepped foot in a branch to open or deal with any of them in 20 years. I've had to get on the telephone with a couple maybe a couple of times.
I couldn't be happier with this arrangement, as long as someone is reachable when shit really does hit the fan.