[sjain]

The UI is done completely done in-house by our team. The idea with the design was to keep content always in focus and a lot of our own and customer experience in what works for a support staff.

The design process included mocking up the entire application in HTML/CSS long before we actually coding the application. Lot of workflow improvements was done at this stage.

We have consciously attempted to keep navigation and content separate and hence have no vertical navigation to other parts of the application when you are actually working on a ticket.