[SimianLogic]

I'm less mad about the cleaning service and more mad about the pace of responses and the fact that I got 3 different responses from 3 different customer support reps who apparently didn't read any of the prior history in the thread.

I think the shutdown is totally valid and a good practice, but my initial ticket started with (paraphrasing): "ooooops, my bad for forgetting to migrate my bounces to the new domain. I've paused that campaign until I can clean it up." It still took almost 2 days to get reinstated after jumping through a bunch of unrelated questions.

Sure, it was on a weekend. I'm also slower at responding on weekends. But I also choose not to operate a mission-critical business specifically because I don't want to be on call on weekends. Maybe don't autoban people if you can't respond in a timely manner?

[SimianLogic]

Follow-up thought: they just got acquired, so maybe there's some consolidation happening in terms of support or business processes that I'm not privy to. This was definitely more of a "straw that broke the camel's back" kind of response than abject outrage after the initial WTF response to the "clean your list before we re-enable you" message.

I started migrating while the service was down and they had given no indication that it would be turned back on any time soon. By the time my emails were reinstated, I was around 80-90% migrated. At that point, it's worth kicking the tires on the new service to see how deliverability compares.