[reaperducer]

I've had Apple Maps route me to a café that was temporarily closed, while Google Maps knew it was closed, for example

Both Apple and Google rely heavily on the business owners to self-report their hours.

In my company, we have one of our social media people assigned to this task. Each week he has to check all of our locations on both platforms to make sure the hours being displayed are correct.

Usually they are. Sometimes people will report a location closed because they're just mad about customer service, and he has to change it back. Sometimes our hours will change, and after he's changed them on Apple or Google, the hours will mysteriously revert to the old hours a week later.

The problem you encountered is a mindshare problem. Small businesses like cafes, and even some very large businesses, think Google=Internet. So they only update their information on Google.

COVID made this a lot worse because business owners closing their stores either temporarily or permanently don't really care that much about notifying Google or Apple. They have much more important things to worry about.