google authenticator is not the same thing. that's an rsa soft token type thing, not a text to your phone. if you want issues with google texts on cell phones, pick a bad word, add "google fi" to it, and you'll get some hits. then repeat that for google voice.
now, what you can compare it to, is when google sends you an sms for authentication. and you don't get it, and they lock your account. customer service - sure, chat from your phone, as long as you have their app, and if you don't, then install their app - from google play, which is locked because you can't confirm your phone number. then figure out they locked your gmail, phone, and all google apps, while deleting all your data. why? because you worked with a dev on an app 3 years ago, and that dev was found by google to work with another dev 2 years ago, who is now a russian hacker. online chat? you need to log in first. phone number to call? they don't have a phone.
you are free to google for an hour to somehow contact them, and a big if/then loop they call AI will reply with an off-topic template, then delete your youtube channel. if you complain more, they'll trash your employer's production servers in GCP.
now, what you can compare it to, is when google sends you an sms for authentication. and you don't get it, and they lock your account. customer service - sure, chat from your phone, as long as you have their app, and if you don't, then install their app - from google play, which is locked because you can't confirm your phone number. then figure out they locked your gmail, phone, and all google apps, while deleting all your data. why? because you worked with a dev on an app 3 years ago, and that dev was found by google to work with another dev 2 years ago, who is now a russian hacker. online chat? you need to log in first. phone number to call? they don't have a phone.
you are free to google for an hour to somehow contact them, and a big if/then loop they call AI will reply with an off-topic template, then delete your youtube channel. if you complain more, they'll trash your employer's production servers in GCP.