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by inspector-g 1707 days ago
I'm been in the middle of dealing with app review for a client these last couple weeks. One part I find very frustrating (though there are many), but don't see discussed very frequently, is the hubris imbued by Apple in their review process.

They'll flatly state "you're in violation of the guidelines in Area A". So I'll submit a detailed and well-written response explaining why there are good reasons the app does what it does in Area A. They will basically say absolutely nothing in response to my submission, but instead switch gears to saying "your app is in violation of the guidelines in Area B".

I'll explain why what the app does in Area B is for good reasons, they won't verbally acknowledge it at all, but will then bring up Area C. Rinse and repeat.

It's rather demeaning and demoralizing to be constantly treated like "YOU'RE WRONG", explain why you're not wrong, get no "thank you" or "we're sorry for the accusation", then have to immediately deal with another "WRONG AGAIN". Much like an emotionally abusive partner.

There is a simple and far more humane alternative: they could go with something like "we have concerns about Area A and it might be in violation of the guidelines, but we'd like to hear your input first before delivering an acceptance or rejection - please respond with further details".

Thanks for attending my vent session lol