[Doxin]

Depends on your local consumer protections. Over here you're entitled to a product that is fit for purpose. A defective product is clearly not that, with or without dent. Of course getting the store to honor that is going to be a lot of effort pretty much anywhere in the world, but I don't feel like a small dent contributes to that.

To take a random example: I bought ear defenders in a hardware store. I used them fairly frequently for a couple of months, after which I put them on my head and the headband promptly snapped right down in half. I had to argue with the store that that's not a normal way for ear defenders to "wear down", but I got a new pair in the end which have been holding up for years now.

[jrootabega]

That's an interesting story, but to relate it to my previous comment, we have to ask: did you purposely damage the ear defenders for emotional reasons? If so, did you tell them that?

[Doxin]

No, but as long as the damage is unrelated to the defect it's not relevant as far as the law is concerned. I have a right to a product that's fit for purpose. That right doesn't specify anything about the state of the product otherwise.

[jrootabega]

It's sensible to avoid having to argue about what's relevant to the law when returning merchandise.