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by datavirtue 1718 days ago
On Azure you can file a ticket and an engineer will be blowing up your phone in short order. That's on the developer plan. The expensive enterprise planes are the exact same support only faster with a guaranteed SLA.

Azure smokes AWS on docs, community, and support. Just my experience...over and over again.

I'm at a huge high profile company where we have dedicated AWS staff. We have a dedicated email address at AWS to reach them. First time I tried to use the email address I got no reply at all. Took a while to figure out it had changed. I had formed my above-stated opinion long before that whilst trying to use various services and referring to their docs and community to navigate all the undocumented and out of date cruft. This is almost a decade now of the same experience.
2 comments
outworlder 1718 days ago
> Azure smokes AWS on docs, community, and support. Just my experience...over and over again.

Great. If only their tech stack was at the same level.

In terms of support (filing tickets) we can generally get on a call with AWS in a matter of minutes. If there's one thing that's annoying, is the status page. We'll often get notified of outages by our account rep way before there's anything in the status page.

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dvtrn 1718 days ago
If only their tech stack was at the same level.

No joke. Sometimes I appreciate the way Azure has chosen to differentiate itself in terms of developer experience.

Then there are times using it when I want to walk into an ocean.

Interestingly, those times seem to be anytime I have to deal with Application Insights or LogAnalytics. Azure, if anyone working on those two products are reading this, y’all need to go read up on this thing called ‘correlation’ because the Azure native logging and APM is…

whistles

boy.

It’s something. I just love waiting 5-15 minutes just to see a log line, if I even see it at all with how routinely problematic and unstable their logging infrastructure is[1]

[1] https://techcommunity.microsoft.com/t5/azure-monitor-status/...

(We’re already looking to get away from LA though)

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breakingcups 1718 days ago
Not my experience. We're waiting for them to sort out a broken Azure AD B2C instance for over a year.
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floatingatoll 1718 days ago
B2C sounds a lot like E2C which is close to EC2!
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