[unknownOrigin]

> I would have said "why bother" until this happened to us.

Aah, the good ole "one customer is unhappy, let's waste a week of time on this" approach to IT management. Takes guts to tell such customers "here's your refund, now piss off", but it is the right thing to do.

[solarkraft]

Not just that, also “let’s all stop having fun”. (Not about this case, but