I think that's another dimension of the control. It'd be controversial to make a law saying "we're restricting how you repair your air condition", but if you instead said, "for your safety, you need to have a signed and stamped form B-6 to repair your air condition" you can achieve the same effect by creating layers of bumbling bureaucracy. Everybody is hostage to insane rules that obfuscate your control.
What humans need is an A.I. assistance specifically designed to convert bureaucracy into human speak as well as take human speak and implement/talk-to the bureaucratic process to get things done.
i.e. if you need to do some menial paperwork (i.e. file with city that you are changing plumping, the a.i. handles it for you).
Basically an interface that is human friendly and can keep governments informed/processed/licensed as needed.
It seems a lot of literary dystopias have merged and manifested into our current reality. At this point I'm just waiting for someone harpoon at my car as I approach an onramp.