[ibudiallo]

I used to work for a company that automated customer service. While we were trialing with new a client, our ai service responded to a customer: "Hey B**, thanks for reaching out."

To our surprise, the end user did not feel offended at all. In fact, they were happy because we responded instantly instead of the usual 24 to 48 hours.

[Story]: https://idiallo.com/blog/do-you-make-your-customers-wait

[_hilro]

The word is bitch so the sanitised version would be B**

Why portray the bad word as 3 letters - it doesn't make sense.

[OJFord]

Ha, the same thing probably happened to GP as has happened to you - unescaped * characters (escape with `\`) resulting in two imperceptibly italic asterisks.

[_hilro]

you are 100% correct!