[fragmede]

I would argue that SREs are consistently our own customers in a way unique to SRE.

[ethbr0]

Ironic, as measurability came up in another comment thread I'm in.

I'd say from a technical perspective SREs are, but there's a potential (depends on product) gap between their technical goals and user goals.

e.g. What does "p95 latency is spiking" actually mean to the end user?