[orr721]

And then after 4 years of backing up (and paying) you find out that BackBlaze silently changed their password requirements and you can no longer log in. Happened to me, lost 2 TB of backed family photos. Their response: "you remember your password wrong". Fortunately I had backups on secondary external drives as well.

[newusertoday]

you forgot your password or your password was correct but it stopped working because they changed the requirement?

[orr721]

My password was correct but included accented characters. They changed the acceptable characters silently in their clients sometime later. After my backing machine finally crashed I was not able to log in again. Unfortunately the support guys were not able to do anything about it.