Hacker News new | ask | show | jobs
by padolsey 1717 days ago
I mean, not an RCA per se, but info more akin to cloudflare's blog post would be v welcome IMHO: https://blog.cloudflare.com/october-2021-facebook-outage/
1 comments

Both posts have essentially the same info - the fb one just didn't include an explainer on how the internet works.
The Cloudflare post includes graphs depicting how the issue looked downstream and a rough initial timeline for the incident. The Facebook post says basically nothing more than that there was a networking mistake.

I hope we get something more substantial and informative than that over the next couple of weeks, but it doesn't seem (at least from my searching) that Facebook is in the business of publicly posting in-depth post-mortems for their outages, which I personally find unfortunate.

Cloudflare can scratch the surface of the issue it wouldn't matter, it is a content marketing piece after all. Facebook, otoh, needs to be thorough.
How tech savvy are people who pay Cloudflare money?

vs

How tech savvy are people that Facebook profits from?

Gotta target your audience, every communication is PR...