[Animats]

Compare Facebook's official tweet: "We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience."

That's the PR team, clueless.

[HelloNurse]

I don't think Facebook could actually say anything more accurate or more honest. "Everything is dead, we are unable to recover, and we are violently ashamed" would be a more fun statement, but not a more useful one.

There will be plenty of time to blame someone, share technical lessons, fire a few departments, attempt to convince the public it won't happen again, and so on.

[handmodel]

I agree completely. The target audience Facebook is concerned about is not techies wanting to know the technical issues. Its the huge advertising firms, governments, power users, etc. who have concerns about the platform or have millions of dollars tied up in it. A bland statement is probably the best here - and even if the one engineer gave accurate useful info I don't see how you'd want to encourage an org in which thousands of people feel the need to post about whats going on internally during every crisis.

[Sebb767]

Well, they could at least be specific about how large the outage is. "Some people" is quite different to absolutely everyone. At least they did not add a "might" in there.

[tornato7]

Facebook has never been open and honest about anything, no reason to think they would start now.

[tornato7]

To be fair, Facebook has never been open and honest about anything.