[treesknees]

Mentioned in another reply

Shareholders and other business leaders I'm sure are much happier reporting this as a series of unfortunate technical failures (which I'm sure is part of it) rather than a company-wide organizational failure. The fact they can't physically badge in the people who know the router configuration speaks to an organization that hasn't actually thought through all its failure modes. People aren't going to like that. It's not uncommon to have the datacenter techs with access and the actual software folks restricted, but that being the reason one of the most popular services in the world has been down for nearly 3 hours now will raise a lot of questions.

[birdman3131]

I did not read it as they can't get them on site but rather that it takes travel to get them on site. Travel takes time of which they desperately want not to spend.