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by Daneel_ 1712 days ago
Exactly! I couldn’t agree more.

I’ve always said that you need to look after power users’ interests, because even though they’re a small percentage of your user base they’re the ones who influence everyone else. A single power user will likely influence their immediate family, their classmates, work colleagues, friends, relations.. easily a broad spread of people.

Neglect power users at your peril.

1 comments

> Neglect power users at your peril.

I mean, I like this sentiment, and _want_ it to be true (hey $BIGCO, I matter!). But MS has already weathered a storm of bad PR regarding Win10 telemetry, and hasn't changed anything. What are people going to do, stop using Windows?

Disabling telemetry isn't the kind of 'power user' feature I'm talking about though. Power user features are all about providing flexibility in the way you operate the tools, eg, customising layouts, options for workflow customisation, shortcut keys, command-line tools/options, etc. By repeatedly reverting the choice to use a different browser as the default, Microsoft is actively hostile toward power users.