[ornornor]

There are countries where whatsapp has pretty much become a utility and synonymous with „phone/sms“. Portugal is one of these countries.

[simiones]

Romania as well. Just to give an example, I recently needed some documents printed (WFH = no printer...) and found a corner shop where I just shared the docs over whatsapp with them.

[jsonne]

Pretty much all of LATAM Whatsapp is more ubiquitous than anything else.

[Semaphor]

Phone calls still exist, but for most people Whatsapp seems to have overtaken SMS even here in Germany (From what I’ve heard, I’m not a WA user)

[kapilkaisare]

And India. Most businesses run their customer service off Whatsapp, including nation-wide telecom outfits.

[iruoy]

Netherlands too. Some companies (KLM for example) offer WhatsApp as another channel for customer support over these days. And you can even contact the Dutch government over WhatsApp (plus Facebook, Twitter, email and phone).

[jraby3]

Israel too.

Although doing my best to get as many people as possible to use signal.