[mgkimsal]

worked in a place that did these... I think monthly. for "problems" it was a time to review/discuss some issues that came up recently but that may not have been important enough at the time to interrupt the other party (interrupting a big concerted 'push to live' effort was usually not a good idea). And, it gave you time to reflect on some of those issues, perhaps see patterns, and discuss those.

It was also an actual time that someone carved out specifically for the purposes of talking/listening, instead of things being interruptions. "My door is always open" is fine, except... they're still doing other stuff, and whenever you raise an issue to someone, it will almost certainly be interrupting something else.

Lastly, it was a time/place where you could explore some other ideas that weren't necessarily in any pipeline or backlog.

"you show that by actually being there for the team all the time when they need it". Someone can't simply always be there all the time whenever someone needs it. The urgency/importance level isn't always the same on both sides, and someone is being interrupted. I'm not meaning "save every single issue for a planned meeting 2 weeks from now" but ... scheduled time that is intended specifically for discussion purposes has utility on its own.

My first couple of jobs, the only time you'd ever talk to "a manager" of any sort was when you were in some sort of trouble. If/when you'd get asked to go speak to a manager... it was anxiety inducing, whether it was intended to be or not.