[AnthonyMouse]

> Anyway, I have some news regarding this whole hing, the update was pushed through and approved finally so I'm a bit less worried, they still say I should talk to them on the phone so they're going to schedule a call with me.

This is the standard corporate playbook at this point.

Screw over lots and lots of people, then opponents will find some sympathetic cases like this one and put them in the news to put pressure on the company to do something.

The company fixes the one specific case that made the front page. Neither the million other instances, nor the systemic problems that led to them, are addressed. But if anyone refers to the case that made the news, the company can say that it turned out alright. "The system works."

It only turns out alright in that case because it made the front page. Things are still broken everywhere else.