[juancn]

Talk to them. Apple is a huge company, but they really care about user experience (developers or otherwise), even if sometimes they fail at it.

It's a staple of large corporations struggling scale processes and at the same time properly handle edge cases.

[Voltage]

I wholeheartedly disagree with this assessment of Apple. As a long time business owner and developer, I've had nothing but pain as a developer working with Apple technologies.

We've created over 100 cross platform experiences, and I'm seriously considering a #FckApple tattoo.

[taigeair]

I know that feeling. I was going to write a post about how Apple's review process made us change our how business because we couldn't afford to fight with them even when we are in the right.

[cortesoft]

> Talk to them

How? He tried talking to them, and they rejected his appeal.

[avree]

They have a call scheduled with him, and have approved the app now. The App Store review process is a bit confusing - at first, he replied to the e-mail from the Reviewer, who replied saying there's nothing he can do. What he should have done is explained that there's a process by which you can get a different group, the App Review Board, to look at your appeal. That is different than replying in the "Resolution Center" or replying to the initial rejection e-mail.

If Apple was more developer-friendly, which they are absolutely not as a company, you would think that all replies to rejection e-mails should go through this board. But unfortunately, that's not the case - you have to go through a different process to submit an appeal, which is what it sounds like the blog poster has done (to get a call with them scheduled.)

[camhart]

I've tried in the past for other issues. You get on the phone with someone who has no power to help, and that's all you're told. They don't do a good job.

[taigeair]

Same here-- had a call with them but they don't really have much power or decision making abilities. Similar to customer service reps. Mostly script based.