[cybervegan]

That's great, but it seems to ignore the fact that lack of communication during difficult manoeuvres (like getting the website back online) is often seen as a critical failure by the client to not keep them updated on progress. Sometimes you have to fly solo, and then you have to provide the updates yourself. If you have the privilege of having a wingman, they can do the comms for you, but in many cases, you don't.