[lordlic]

I just scanned this, but some of it seems ludicrously wrong. Like rating chat a neutral face for "find" when honestly one of the biggest advantages to chat in my mind is being able to search for key terms long in the future and be able to turn up the exact transcript of the discussion you're thinking of. Or like this quote:

> Using interactive chat is a good idea for the kind of communication that requires immediate, interactive mutual feedback from two or more participants. If that is not the case, chat is not a good idea.

No. Just... no. This is so wrong it's absurd. The point of text chat instead of in-person chat is that it's asynchronous and it doesn't require immediate, interactive feedback. I'm honestly just baffled at how someone could actually use chat and come to this kind of conclusion.

[duckmysick]

I think neutral is a good rating for chat searchability. It's better than video or face to face chat. It's good for recalling the conversations you were part of. It's bad for discovering information you don't know about and you weren't part of.

[nzmsv]

The chat that doesn't require immediate feedback is called "email".

Otherwise you are stuck with "hey, can you help?" with zero details for when you actually get to take a look. Then you have to say "yeah, what's wrong?" and wait another hour. A properly written email would have solved the issue in a tenth of the time.

[lordlic]

No, I'd argue that there's basically no use case for email beyond stuff that you want the other person to be able to ignore.

If you're expecting a response, but don't care when it comes, that's ideal for chat.