Maybe that's a case, but their abuse team hasn't replied anything in a 2 weeks about that after I gave them all timestamps and both source/destination IP addresses
VPS and VPN providers should be very mindful of their reputation in this regard. If they get a reputation as a "black hole" where complaints vanish and nothing ever happens, the effect may be that other customers start to find themselves blocked or throttled on a subnet level.
I report them from time to time. I'm not sure why people don't take them seriously. If 500 people a day came up to your front door and tried the knob, hell maybe even tried a couple of keys in the lock... I'm pretty sure you'd be calling the cops.
An ssh server isn’t really like a front door though. I don’t necessarily think attempting a random ssh server should be a crime.
I used to spend time on custom iptables scripts but came to the conclusion it’s much better to just architect things in a way where the bots and scanners can’t plausibly create a problem and then ignoring them.
I can understand your frustration with background internet noise, but please note Cloudflare is not known for broadcasting their customers' names to the first abuse report with a pcap of a TCP handshake.
There may be more realistic ways to go about protecting people's SSH servers that trying to dox Cloudflare VPN users.
I can‘t understand it. There doesn‘t appear to be any downside or even abuse happening. The fact OP expects a company to explain who and why a customer of theirs did a legal non abusive act is just an outstanding level of entitlement.
I assumed OP wants to know the identity of the Cloudflare users scanning their SSH ports.
I think OP guessed it was probably not Cloudflare themselves scanning their ports, so I think that's what they meant by "hear who and why".
Maybe dox is too strong a word. My point is, from what I've heard, the general sentiment is that you're unlikely to get any information about customers just by sending abuse reports to Cloudflare.
Not to disappoint you, but except for logging SSH honeypots are becoming useless (most bots automatically disconnect when they detect a long login banner).