[iends]

Had a problem with Airbnb in Scotland several years ago. The unit smelled of a gas leak and we did not feel safe. (Also, the unit was not quite as advertised, but this was a secondary concern). Host came out said it wasn't a problem opened some windows, and left. We came back an hour later with all the windows opened and the smell was still there. Opted not to stay in the room because we did not feel safe, opened a support request with Airbnb telling them the situation and moved to a hotel for the next few nights (had 4 different Airbnb's over 3 week period -- no other problems). Airbnb asked for all this documentation and dragged it out several weeks of escalations. Finally told me they "could not verify I didn't stay in the room" (even though they asked for hotel bill for hotel down the street, which I provided), so they were not going to refund it. They also deleted my negative review of the host because "I did not stay in the room" Since they were talking out both sides of their mouth I disputed the charge with my credit card and sent a screenshot to Airbnb.

What took over 5 weeks of back and forth was resolved in 2 hours. Airbnb even gave me $100 credit for my trouble...