| > they want some sort of support plan ... Unless this is at a high hourly rate, with a cap on number of hours, I'd be worried. > ... and an SLA A Service Level Agreement -- with penalties for non-performance? Sounds like a path for demanding whatever they want from you, under threat of litigation. From your earlier comment: "there's actually another almost equally as large company". Consider approaching again that company, see if they're still interested. If so, work up a plan to sell to both. Tell both you have another (large, unnamed) potential customer, and ask for advice. Then, both will want to make sure that the other cannot get into a position to "own" you, because it would damage your ability to respond to their own needs. I would also evaluate both companies for risk of replacing your product with some "clean-room" re-implementation of their own. Bona fides of my own: None, except that I'm building a SaaS with a similar business profile. |