[colde]

I think it depends heavily on what area you want support for. EC 2 support is generally very good, billing support is reasonable if a bit slow. Support for a lot of their managed services, or media services is beyond useless. All the support engineer does is take your complaint and says they will check with the internal service team. Your ticket will just end up in "waiting for Amazon" state for weeks or months.

[blowski]

Indeed. The best outcome of going to the frequent AWS events is meeting people from AWS who you can actually contact in these kind of situations.