[hirsin]

This varies immensely by the product team. If you file a bug on the AAD protocol docs I have a self-enforced SLA of a business day (or less). And a CVP enforced SLA to solve it in 30 days. And I generally love the folks who do file bugs - they're engineers, and usually fairly savvy.

Other teams do get burnt out on docs though, especially when customers use them for abuse or free architecture help. My favorite was someone asking me how to use an Oracle product. I know our branding is confusing but it's not that bad... Is it?