[macintux]

> My bigger question though is why the average user is important. Most large companies have employees whose entire job is ... knowledge management. If they can't figure out how to write wikitext then maybe they're not a good fit for the role?

If your wiki limits its contributors to experts, you're doing it wrong.

[jfrunyon]

Regardless of limitations, the vast majority of edits tend to be by those whose job it is.

[macintux]

I'm struggling to remember any job I've had where documentation was primarily the realm of tech writers. Certainly none of the large companies. One startup had a dedicated tech writer but engineers and evangelists still wrote much of the documentation.