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by azalemeth
1729 days ago
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> The bar is on the floor. So when you exceed that bar and actually help someone quickly and efficiently, they turn into super fans. I had this exact experience from the other side with Seagate the other day -- completely unexpected and out of the blue. I'd had a few drives on a raid fail. I spoke via a chat app with a support agent who listened to me, understood my zfs configuration and accepted the "smart status: failing now" as grounds to RMA. When I then was late actually doing so (because I was an in-patient in hospital and a colleague replaced the drive), they gave me a prepaid ups label as a get well soon card. I note that their competitors are doing things like calling different drives "WD red" and "WD blue", with very different drives inside and reaching to the bottom. Net result? The next 40 TiB raid will probably have iron wolf drives in it. I didn't expect to come away from an interaction like that with a vague feeling of brand loyalty, but actually by not fucking it up and letting me speak to someone who knew what zfs and smartctl was as first-line support I found myself massively impressed by it, quite unexpectedly so. Business that are xkcd/509 compliant deserve more. |
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