[Trasmatta]

> Show the user that you care about their issue and can help them resolve it; project confidence; empathize

I did all of this, was good at my job, and there wasn't a language or cultural barrier. It was still hell.

[hnzix]

It also depends if you're supporting org users or The General Public. Org user support can be quite rewarding. Dealing with the unwashed masses however...