[treeman79]

People forget they are dealing with a human being even in person.

Having worked retail you ARE the company. Not a person. Someone doesn’t like the company, it’s okay for them to treat you like dirt.

Obviously not everyone, or even a majority. But bright that I’m glad to stay away from it.

I’ve also seen Vice Presidents at companies train managers to scream at vendors. It’s just part of doing business for them.

[salawat]

Sometimes, vendors need a scathing word or two. If I'm paying an astronomical amount for your service, I do not expect to have to pull down your dev tools, and fix things for you.

That was a rough year, admittedly. Never raised my voice, but made it abundantly clear it was not Quality.