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by dheera
1730 days ago
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I think also the process to get support is part of what causes the loss of patience. For example being forced to listen to a 2-minute recording, then they ask you to punch in your account number, so you do that, and then the first thing the representative asks you is for your account number. Like WTF I just entered it, it should be popping up on your screen. And then they try transfer you to someone, and then that goes to a voicemail, so you hang up and then try the whole thing again 5 more times. |
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This exactly. In my city, Comcast's phone support is nothing more than "Did you restart your modem? We'll send out a tech", which can take days.