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by thrower123
1737 days ago
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Yes. Battery-cage poultry farms are about as humane as most outsourced call centers. It's not uncommon to have support desks trying to deal with 500+ requests a day with just a single handful of agents. The agents have KPIs, the outsourcing company that they work for has brutal and rigorously enforced contractual SLAs to the first-party company that they are providing service to. It's a very dark and depressing sector to build software for. |
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